Business Coaching to End the Ability versus Issues Trade-Off
Competent employees who cause issues for others prove a headache for managers
A common problem which managers have to frequently deal with throughout their professional career is sorting out issues with employees who are actually very good at their job, but cause conflicts with other members of staff (or, potentially even worse, customers and clients). It is a simple solution when they cause conflicts and are not that great at the job, as it facilitates an easy decision to terminate their employment. But when they are good at their job and are actually a vital component of the successful functioning of the business, such as being technically gifted or one of the most diligent of workers, a manager will need to weigh up the value of their contribution against the negative impact they have on others.
Whilst in the past this may have resulted either in a definitive decision over whether to let the employee go or put up with them and their detrimental effect on others - both of which will cause damage to the business to some extent - nowadays business coaching provides a way of retaining the problem employee and addressing their impact upon those around them.
How business coaching can solve the problem
During a business coaching session the coach can discuss with the individual how their behaviour, attitude, actions and inactions can and do have an impact upon others. It may be the case that they do not realise how they are affecting others, or they may be encountering issues in their personal or professional life which are causing them to act the way they do. It may also be the case that others are in fact instigating the reaction from the person - workplace bullying in extreme cases - and again, discussions with the business coach should get to the bottom of what is going on.
Not only will business coaching serve to identify these matters, it will also provide a forum for the creation of action plans to tackle the destructive issues which are hampering the overall success of the organisation. This is a key element of the remedial process, and one of the main attractions of business coaching as a development instrument. Rather than simply identifying the issues and telling the individual to "go away and work on them", an experienced business coach will actively assist going forward. By helping the person to change their attitude and behaviour through action plans and performance checklists for example, their overall contribution to the business will be vastly increased. No matter how good the individuals are in a company, a lack of collaboration and teamworking will significantly limit their potential effectiveness and cause the business to struggle or take longer to achieve its objectives. It is for this reason that business coaching and mentoring has become so popular in recent years in conjunction with other training and development courses.