Keeping Calm Under Pressure
Many managers will set out with the good intention of being the type of boss who leads through inspiring their employees and earning their respect by trusting them to use their own initiative and sort problems themselves. A lot of managers will also accomplish this feat, but this will usually be when the going is good and there is not much to worry about.
When times are hard, or in exceptionally busy periods where time is critical, the vast majority of managers will forget everything they have learnt and been practising since their business coaching training and will revert back into the authoritarian "do it this way or else" style of management. Whether it be the stress of the situation, or thinking that they can do it faster, many managers will stop delegating tasks and try and do everything themselves again.
As well as tasks, attention can also be an issue. A manager who has made a determined effort to show appreciation for the efforts of their workers, but at other times snaps at people or has no time for their queries will quickly lose credibility as a boss who leads by influencing others. In some ways it would be better for them to always be dictatorial as at least everybody would know where they stood, but the inconsistency of sometimes being receptive and other times not leads to confusion and hesitation amongst employees as to whether they should approach the manager or not with any questions they may have.
By building positive working relationships with their employees, the manager will not only find that those they are responsible for will try harder and be willing to go the extra mile, but that they will also lose far fewer who seek a better working environment at a different company.