Having employees who are flexible and willing to tackle different situations is tremendously beneficial for a business. Tasks often crop up which may require immediate attention, but are not actually in anyone's job description, or those responsible are currently absent through illness or on holiday. Outside assistance might be required, and it may be the case that production has to cease whilst they are summoned, leading to a loss of both time and money for the company. So can business coaching be utilised to increase the flexibility and willingness of employees to go above and beyond in the workplace?

One of the major factors in having flexible employees is their happiness, with their morale and motivation often a key determinant as to whether they will deviate from the activities written down in their job description. Those who are unhappy and poorly motivated will usually operate based on a more work-to-rule attitude. They will not particularly care about the overall success of the company and so will not be willing to do anything which they do not specifically have to do as part of their job role.

This is in contrast to those employees who are highly motivated and do care about the success of the company, especially as a successful company will be more likely to continue trading and so keep those employees in their enjoyable/rewarding job! They will be more willing to pitch in and help out when they can to facilitate the smooth operation of the business than somebody who does not particularly care about whether the company succeeds or fails.

So how does business coaching help? One of the most prominent reasons for engaging in business coaching is to allow managers and their employee(s) to discuss issues which are preventing them from fulfilling their potential at work. A large part of this comes down to their motivation and actual desire to succeed both in their own career development and for the accomplishment of the organisation's goals. Without this desire, objectives are likely to remain unfulfilled on both sides.

Engaging in business coaching will provide a forum for the open and frank discussion of the reasons as to why an employee is not more motivated at work. As a result, these issues can be addressed and hopefully resolved so that the employee will be much happier in the workplace, and be more productive and flexible as a consequence. It will also allow them to state their objections to being given a task which is outside of their job remit, from where negotiations can take place to see if this impasse can be amicably resolved.