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First Line Management Course

The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course.

Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.


Course Syllabus

Module One
Role Assessment and Personal Development Planning

  • Understanding roles and responsibilities
  • Outline framework of management
  • Taking the step into management
  • Identifying personal development needs and planning




Module Two
Effective Communication Skills

  • Communicating to be effective - how and what to communicate
  • Designing effective questioning techniques and listening actively
  • Non-verbal communication
  • Dealing with, and responding to, differing communication styles




Module Three
Managing Yourself

  • Use of planning tools and techniques
  • Dealing with time stealers and interruptions
  • Learn how to delegate effectively





Module Four
Managing Your Team

  • Understanding different management styles and how to use them
  • Recognising performance management
  • Setting expectations and clearly defining roles and responsibilities
  • Pinpointing performance and motivating your team/individuals
  • Learning the management actions required to maintain team effectiveness
  • Team dynamics and looking at individual behaviour within teams



Scheduled Course Dates

First Line Management course 2018 special offer price

Our First Line Manager course is one of our most popular in-house courses. Because of this popularity, we also run it as an open course at a number of venues across the UK.

Please see the table below for a list of scheduled course dates and to book your place.

All prices below include lunch, refreshments and course materials. The cost of this course is normally £750.00 + vat per person, but book online before the 18th December 2017 for a discounted price of £615.00 + vat per person.


Course Dates Location Availability Book
17th-18th January 2018 Nottingham Yes Book Online
26th-27th February 2018 Reading Yes Book Online
1st-2nd March 2018 Nottingham Yes Book Online
14th-15th March 2018 Manchester (Airport) Yes Book Online


In-House Courses

This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry.

This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers.

If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please call us on 0844 800 3295 or submit a brief description of your training requirements through an online contact form and we will get back to you.



Also Consider...

ILM Level 3 Award in Leadership and Management

As well as providing our own first line management courses, we also offer the ILM Level 3 Award in Leadership and Management qualification.

Accredited by the Institute of Leadership and Management (ILM), the ILM Level 3 Award in Leadership and Management qualification is also aimed at managers who have had little or no previous formal management training.

Along with core management skills and performance of management tasks such as project management, leading meetings and delegating, the course syllabus aims to develop managerial skills by covering many related subject areas including leadership, planning and managing change, communication skills and the management of people.

We currently run this qualification as an open course at our Nottingham, Manchester and Reading training venues, as well as offering it as an in-house programme for a group of our managers. As part of our Online Future Leaders Journey, we also offer the ILM Level 3 Award and ILM Level 3 Certificate qualifications in Leadership and Management as online courses which can be taken over 12 and 18 months respectively, and are idea for those who cannot take the three days out of the workplace to attend an open course.

To find out more information such as scheduled dates and prices for the various ILM Level 3 Award in Leadership and Management options, please click here.