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This Useful Guide is about the role of listening within communication and how to do it better.


A Useful Guide to Listening

Author: Bob Shiers
ISBN: 978-1-909025-13-4


Voice communication is something nearly all those able to use it take for granted and yet it sometimes goes wrong. Misunderstandings can damage relationships and cost money. Many of us put a lot more thought and effort into talking than listening but the two processes are equally important.

Effective communication and listening is crucially important for businesses as well as in personal conversations and relationships. Managers in particular need to understand how important communication is to providing clear instructions and feedback to employees, which is why communication is such a critical element of many management training courses which aim to develop the skills of those in a managerial or supervisory position.

This Useful Guide is about the role of listening within communication and how to do it better.


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All Useful Guides are also available via an annual unlimited user licence in the form of a Useful Guide Library subscription. This allows you to make the Useful Guides available to all of your employees as part of their training and development resources.

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About the Author

Bob Shiers has over 15 years experience in the food industry culminating in managing what was then the largest food processing plant in Europe. He maintained good relations with 850 people and excellent returns for the shareholders.

Following this success he spent 14 years with the Industrial Society helping to promote best practice in leadership and management. Since then he has worked as a freelance trainer and believes that treating people correctly is essential to the success of any enterprise.

Bob is a member of the Institute of Leadership and Management (ILM).

When he is not writing or delivering training he spends time with his family, sails and cooks.

He is the also the author of:


Useful Guide Library Subscription

All Useful Guides are also available via an annual unlimited user licence in the form of a Useful Guide Library subscription. This allows you to make the Useful Guides available to all of your employees as part of their training and development resources.

There are currently over 80 Useful Guides available to choose from, covering a variety of different topics and issues including personal development, management and leadership skills, communication, health & well-being and productivity to name just a few.

Your unique Useful Guide Library will be a dedicated portal accessed by secure username and password login, and a download tracker for monitoring the number of Guides downloaded since the start of your subscription. Library and download tracker setup is included in the cost of the subscription.

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