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This Useful Guide gives you a basic guidance to, and the principles of, process mapping, together with the key features of any process improvement exercise.


A Useful Guide to Process Mapping

Author: Bryan Leslie
ISBN: 978-1-906460-80-8


As managers we are required to make improvements all the time. It all starts with understanding your processes or getting clear about how the work gets done.

This is something you can't delegate. It's your job to understand the processes, although it isn't your job to actually do the work itself. For example, if you run a call centre, you must know how the work is done: how calls are routed, how your people answer the telephone, the systems they use to service the customer, which other teams are involved later in the process, etc. However, your knowledge isn't so that you can do the job when the phones are busy, it's so that you can review the process and make it better (i.e. faster, cheaper and higher quality).

This Useful Guide gives you a basic guidance to, and the principles of, process mapping, together with the key features of any process improvement exercise. It is based on classic process mapping and business improvement techniques where process maps are:


Process mapping enables us to clearly and simply record existing processes, examine them thoroughly and develop improvements by:


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All Useful Guides are also available via an annual unlimited user licence in the form of a Useful Guide Library subscription. This allows you to make the Useful Guides available to all of your employees as part of their training and development resources.

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This Useful Guide includes the following:


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About the Author

Bryan Leslie is a highly experienced Coach, Leader and Motivator specialising in Leadership, Management and Team Working coaching and training.

He enjoys working with individual and corporate clients who set "impossible" goals, because he believes that by aiming for the impossible you achieve the improbable.

Bryan specialises in Personal and Corporate Development through Coaching and Training.

His background combines fourteen years of line management with a blend of Operational Management, Consultancy and Human Resources experience in the Standard Life Assurance Company, Standard Life Bank and Royal Bank of Scotland plc.

Bryan is accredited by the...


He is also certified by the University of Strathclyde in Coach Training and Performance Coaching.


Useful Guide Library Subscription

All Useful Guides are also available via an annual unlimited user licence in the form of a Useful Guide Library subscription. This allows you to make the Useful Guides available to all of your employees as part of their training and development resources.

There are currently over 80 Useful Guides available to choose from, covering a variety of different topics and issues including personal development, management and leadership skills, communication, health & well-being and productivity to name just a few.

Your unique Useful Guide Library will be a dedicated portal accessed by secure username and password login, and a download tracker for monitoring the number of Guides downloaded since the start of your subscription. Library and download tracker setup is included in the cost of the subscription.

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